About Us

forma boots usa motorcycle warehouse support service canada australia moto tech riding stars

 

MACNA CUSTOMER SERVICE

  • Feel free to message us via the contact form at the bottom of the home page.
  • We always try to respond on the same day. 

SHIPPING

  • We offer free FedEx Ground shipping with any boot purchase within the US contiguous states.
  • Additionally you can upgrade to the faster FedEx Express service.
  • We ship your order same day from our warehouse in Nevada USA (purchased before 2pm).
  • You will be notified of the tracking and delivery ETA.
  • We do not ship outside the United States, including US territories.

GEAR CARE

You can care for your gear by cleaning them with a soft brush and mild soapy water. Please refrain from using a pressure washer up close as this will damage the stitching and materials. 

Heavy waterproofing products or waxes can block the stitching lines which allow the products to breath and dry naturally. Any lightweight leather conditioning and waterproofing products are ok to apply from time to time. We personally use Nikwax 'Conditioner For Textile and Leather'.

Sharp finger nails will cut through the glove liner. It’s best to keep your finger nails short and filed before riding.

Intense heat from open fires or radiators will damage your gear. Riders who attempt to rapidly dry their gear run the risk of releasing the special adhesive tape that seals the seams and WP liner. Always dry your gear a good distance away from an open fire or radiator, especially if you are drying for an extended period of time.

It's best not to store your jackets, pants and gloves long term in gear bags or high humidity environments. Gear that is not allowed to dry fully will rot stitching and product components in storage. 

12 MONTH WARRANTY

You are welcome to contact us via the home page contact form when you have any issue with your new Macna gear. If the product age falls within certain guidelines it will be inspected, and if deemed to be faulty manufacturing or material defect, we will promptly organize a repair or replacement.

    The warranty period is 12 months from date of purchase from an authorized dealer, and covers faulty workmanship and defects. 

    Important Information.

    • We can only process claims for Macna products if purchased in the United States.
    • We do not cover AMAZON, or Gray-Import purchases (outside USA).
    • No Warranty when boots are purchased from rouge international dealers who avoid paying VAT, US import duty and sales tax. Including FC Moto, Motostorm, Chromeburners and DirtBikeBitz.
    • Proof of purchase must be supplied, there are no exceptions. 
    • It is the customers responsibility to return the boots to the address below.
    • Intense heat from open fires or radiators will damage your Macna products. Riders who attempt to rapidly dry their gear run the risk of releasing the products assembly glue or the special adhesive tape that seals the WP liner. This failure will not be covered by Macna warranty. 
    • Warranty is restricted to 3 months where the products are used for Commercial purposes (*motorcycle couriers, police).
    • Warranty is restricted to 6 months for gear worn in high humidity regions. A high humidity environment can degrade the best glues and plastics, and this type of failure is not considered a manufacturing or design issue. 
    • Products used in a Racing environment do not qualify for warranty. Wear and tear, or Velcro, or simple stitching issues are considered to be racing abuse and not covered under the warranty. Most stitching and Velcro can be repaired.
    • If any Macna products over 6 months old and are showing significant wear, warranty replacement will be on a pro-rata basis as determined by Frontier Distribution USA Inc.. 

    RETURNS 

    Our returns policy is good for 30 days. You can still contact us after this date and we will always try to help.

    Make sure the products and packaging are kept brand new and gear only tried for size inside your home. A 50% refund deduction will be applied if products are returned worn or soiled. In some cases, returned soiled or damaged gear will not be accepted. 

    You can ship the boots back by any economical method and email us the tracking number. 

    Our returns address is:

    MACNA USA

    C/- Frontier Distribution USA Inc

    7355 Commercial Way, Suite 145

    Henderson, NV 89011 

    Refunds. Once your return is received, we will send you an email to notify you that we have refunded your money.

    Returns Hotline- 702-816-3222

    SIZE EXCHANGES

    Occasionally customers may need to exchange sizes and we will be pleased to help out. Make sure the products and box are kept brand new and only tried for size inside your home. A 50% Damaged Return Fee will be applied if any products are returned worn or soiled. In some cases, returned soiled or damaged gear will not be accepted. 

    Ship the returns back by the most economical method and email us the tracking number.

    We cover the second shipping charge on the replacement product going back out to you!

    Our returns address is:

    MACNA USA

    C/- Frontier Distribution USA Inc

    7355 Commercial Way, Suite 145

    Henderson, NV 89011 

     

    MILITARY-  FIRST RESPONDER DISCOUNT

    We thank you for your service to the nation. MACNA USA would like to extend a 5% discount to all personnel and their immediate families. Please use discount code Military1 or FirstResponder1 at checkout. 

     

    RACING SPONSORSHIP

    If you are racing and need support, you are welcome to contact us. We love racing and enjoy being able to make racing safer and more affordable for racers. Free product is not always available, but we have great price support programs to help ease the financial burden. Sponsorship is about generating business, so please tell us how you can help promote Macna riding gear.

    Forward all sponsorship inquires to our contact us section on the Home page

    SAFETY

    Motorcycling is dangerous, and Macna products cannot protect you from every injury. 

    Please consider the injury risks before purchasing Macna protective gear, and ride with care. 

     

    All mail and returns to...

    MACNA USA

    c/- Frontier Distribution USA Inc

    7355 Commercial Way

    Suite 145

    Henderson, NV, 89011

    USA 

    (Warehouse only, no showroom on location)

    Returns Hotline- 702-816-3222